This report combines recently published research and newly available data from a national travel survey and other sources to create the first detailed profile of TNC ridership, users and usage. The report then discusses how TNC and microtransit services can benefit urban transportation, how policy makers can respond to traffic and transit impacts, and the implications of current experience for planning and implementation of shared autonomous vehicles in major American cities.

Key findings

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TNCs transported 2.61 billion passengers in 2017, a 37 percent increase from 1.90 billion in 2016.

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TNCs and microtransit can be valuable extensions of—but not replacements for—fixed route public transit.

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Trip fees, congestion pricing, bus lanes and traffic signal timing can help cities manage current congestion generated by increasing TNC trip volumes combined with other demands on limited street space.

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